About GateHopper

1. Our Mission

Make it easier to go out. GateHopper takes the hassle out of live events, from finding one to getting through the door, so people spend less time in lines and more time at the event.

2. For Attendees

• Browse events by city and see the ticket options and dates before you buy.
• See taxes and fees in your order summary before you pay.
• Log in with a code sent to your email, or with Google or Facebook. There's no password to remember.
• Get your tickets by email with QR codes and a PDF, and find them any time in your account.
• Add tickets to Apple Wallet, or show the QR code from your phone at the entrance.

3. For Organizers

• Create an event page with your own tickets, prices, dates and timeslots.
• Run promotions, either applied automatically or with a promo code.
• Send free guest tickets to staff, press or giveaway winners.
• Take payments through your own Stripe account, or through Converge, managed by GateHopper for approved organizers.
• Follow sales, orders and refunds in your dashboard, with analytics and a daily email report.
• Check people in with our scanning app or by looking them up by email or name.
• Give your team View, Edit or Admin access.

4. How It Works

• List: An organizer publishes an event and its tickets.
• Buy: An attendee picks tickets, logs in and pays at checkout.
• Deliver: Tickets arrive by email and appear in the attendee's account.
• Scan: Staff scan each QR code at the entrance to check it's valid.

5. Trust & Safety

Every ticket has its own QR code, checked when it's scanned, so a single-scan ticket can't be used twice. Card details are handled by our payment partners and aren't stored by GateHopper.

If we see duplicate tickets, suspicious activity or policy violations, we may restrict access, cancel tickets or suspend accounts.

6. Where We Operate

GateHopper is based in British Columbia, Canada. Payment options can vary by organizer.

7. Contact

Have a question, a partnership idea, or need support? Email us at info@gatehopper.com.