GateHopper

Quick Summary

We collect info you provide (like name, email, and ticket orders) and info from your device (like log data).
We use it to run the Services, deliver tickets, prevent fraud, and improve GateHopper.
We share limited data with event organizers/venues (so they can run the event) and with service providers (like hosting and payments).
You can access or update certain info, manage marketing preferences, and control some cookie settings.

Information We Collect

Information you provide

Account details: name and email address, a phone number if you provide one, and login information. We don’t use passwords: you log in with a code sent to your email, or with Google or Facebook, which share your name and email with us.
Purchase and ticket details: orders, ticket types, quantities, pricing, refunds, check-in status, and any attendee details an event asks for.
Support communications: messages you send to customer support, surveys, or feedback.
Seller/Organizer info (if you sell tickets): organization name, contact details, event details, bank details for payouts, and verification information (as applicable).

Information collected automatically

Device and usage data: IP address, browser type, device identifiers, app/website interactions, pages viewed, and timestamps.
Log and diagnostic data: crash logs, performance data, and error reports.
Approximate location: we may infer a general location from your IP address to help secure accounts and tailor regional experiences (not precise GPS unless you choose to share it).

Information from others

Event organizers/venues: event changes, entry scan results, or customer service issues related to your order.
Service providers: fraud signals and payment confirmation data from our payment partners.

How We Use Information

We use information to:

create and manage accounts;
process orders and deliver tickets;
provide QR code tickets, PDF tickets, Apple Wallet passes, and entry validation;
provide customer support and send service messages (like order confirmations, event reminders, and event updates);
detect, prevent, and investigate fraud, abuse, and security incidents;
comply with legal obligations and enforce our terms;
improve and personalize the Services (for example, showing relevant events).

Marketing

If you opt in (or where allowed by law), we may send marketing communications about GateHopper and events. You can unsubscribe anytime using the link in our emails or by updating your preferences in your account.

How We Share Information

We may share information in these ways:

With event organizers and venues

When you buy tickets, we share necessary details with the event organizer and/or venue to administer the event, fulfill your order, provide customer service, and support entry (for example, validating tickets at the gate).

With service providers

We use third-party providers to help operate GateHopper, including Amazon Web Services (hosting, login, and email), Stripe and Elavon (payments), Google (maps and address search), and PostHog, Google Analytics, and Sentry (analytics and error reports). They may process information on our behalf under contractual restrictions.

For legal and safety reasons

We may disclose information if we believe it is reasonably necessary to comply with law, respond to lawful requests, protect users, prevent harm, investigate fraud, or enforce our terms.

Business transfers

If GateHopper is involved in a merger, acquisition, financing, reorganization, bankruptcy, or sale of assets, information may be transferred as part of that transaction.

Tickets, Apple Wallet, and QR Codes

GateHopper tickets may include QR codes or similar technology used to validate entry. When a ticket is scanned, we and/or the organizer/venue may record scan status, time, and related identifiers to prevent duplicate use and help resolve entry issues.

If you add a ticket to Apple Wallet, Apple may collect information under its own privacy policy.

Payments

Payments are processed by our payment partners, Stripe and Elavon (Converge), depending on the organizer. GateHopper does not store full payment card numbers. Our partners may collect and process payment details under their own privacy policies.

Cookies & Similar Technologies

We use cookies and similar technologies to operate the Services, remember preferences, improve performance, understand usage, and help prevent fraud.

Essential: required for login, security, and core features.
Preferences: remember settings like language or region.
Analytics: help us understand how the Services are used.
Marketing: used to measure campaign effectiveness (where enabled). An organizer can add its own Google Analytics or Meta (Facebook) Pixel to its events, which sends activity on those events, including views, checkout, and purchases, to that organizer’s accounts under their policies.

You can control cookies through your browser settings. Some features may not work if you disable certain cookies.

Your Choices

Account info: You can update your name in your account settings. Your email address can’t be changed.
Marketing: You can unsubscribe from promotional emails anytime.
Device controls: You can manage cookie settings and some permissions in your browser/device settings.
Access/Deletion: Depending on where you live, you may have rights to request access, correction, or deletion of certain information. To make a request, including deleting your account, contact us.

Security

We use reasonable administrative, technical, and physical safeguards designed to protect information. However, no method of transmission or storage is 100% secure.

Retention

We keep information as long as necessary to provide the Services, comply with legal obligations, resolve disputes, enforce agreements, and for legitimate business purposes like security and fraud prevention.

International Transfers

GateHopper’s systems are hosted in Canada. Some service providers may process information in other countries, including the United States, which may have different data protection laws.

Children

The Services are not intended for children under the age where parental consent is required by applicable law. If you believe a child has provided us personal information, contact us and we’ll take appropriate steps.

Changes to this Policy

We may update this Privacy Policy from time to time. We will post the updated version and revise the “Last updated” date. If changes are material, we may provide additional notice as required by law.

Contact Us

Questions or requests? Contact us at: info@gatehopper.com

If you are an event organizer or venue and need data-sharing details for an event, contact us and we’ll help.