FAQs

Log in and open My Tickets. Your confirmation email also has a QR code for each ticket and a PDF attached. Can't find them? Email info@gatehopper.com.

Yes, on Apple Wallet. Use the link for each ticket in your confirmation email. On other phones, show the QR code from your email or your account.

Yes, as long as the QR code is clear and not cropped. For best results, turn your screen brightness up.

Single-scan tickets work once. After they're scanned for entry, they won't scan again. Multi-scan tickets can be scanned more than once, for example for re-entry. The organizer decides which to offer.

Only if your ticket says so. If it does, bring valid photo ID to the event.

• Turn up your screen brightness.
• Make sure the whole QR code is showing, not cropped or blurry.
• Check it's the ticket for this event and date.
• Ask the staff at the entrance. They can look up your ticket by email or name.

Some do. Age limits are set by the organizer and venue, so check the event page before you buy.

It depends on the event. Timed tickets show their entry time, and some venues may delay or refuse late entry. Check the event page or ask the organizer.

GateHopper doesn't have a built-in way to transfer tickets. Ask the organizer, who handles name changes and sets the event's rules.

Any taxes and fees for your order are shown in the order summary, so you'll see the full total before you pay.

On the event page, under Have a promo code?, or in your order summary at checkout. Some promotions apply automatically. Promo codes come from organizers and only work on the events they're set up for.

No. The 6 digit code we email you only logs you in. It won't give you a discount.

Your confirmation email shows your order, so keep it for your records.

• Double-check your card details and billing address.
• Ask your bank if it's blocking the charge.
• Still stuck? Email info@gatehopper.com.

Refunds are decided and issued by the organizer, based on their policy and local consumer laws. Reply to your ticket email to ask them.

The organizer decides what happens next. If they issue a refund, it normally goes back to your original payment method.

Check the event page for updates, or contact the organizer. Not every change qualifies for a refund.

No. You log in with a 6 digit code sent to your email, or with Google or Facebook.

• Check your spam or junk folder.
• Make sure you typed your email correctly.
• Use Resend email on the code screen. Each code expires after 5 minutes.
• On a work email, ask your IT team if automated emails are being filtered.

No. Your account email can't be changed, as it's how we find your tickets. You can change your name on your Account page.

Email info@gatehopper.com from the address on your account.

Contact us right away. Since login codes go to your email, secure that email account too by changing its password.

Create your event in three steps. After you publish, add free or paid tickets from your dashboard.

It's free to publish an event, and there's no platform fee on free events. Fees on paid tickets are shown in your dashboard.

Connect your own Stripe account from Payment Gateway, and Stripe pays you directly. Approved organizers can instead use Converge, managed by GateHopper, where we pay out to your bank account.

Your staff can scan QR codes with our scanning app, or look tickets up by email or name in your event's Check In tab.

Email info@gatehopper.com. Include your event name and order email, and your order number if you have it. You can find more help on our Support page.