FAQs

Where do I find my tickets?

After purchase, your tickets are available in your GateHopper account at gatehopper.com/dashboard/tickets. You'll also receive a confirmation email with your ticket QR codes. If you can't find your tickets, contact info@gatehopper.com.

Can I use a screenshot of my ticket?

Yes. We generate standard QR-code tickets, and screenshots are accepted as long as the QR code is clear and not cropped. For best results, turn your screen brightness up.

What's the difference between single-scan and multi-scan tickets?

Single-scan tickets work one time only — once scanned for entry, they won't scan again. Multi-scan tickets can be scanned more than once, depending on the event setup (for example, re-entry).

Do I need to bring ID?

Some tickets require ID verification at the door. If ID is required, bring a valid government-issued photo ID that matches the ticket holder's name.

My ticket won't scan — what should I do?

• Turn up your screen brightness.
• Make sure the QR code is fully visible (not cropped or blurry).
• If you're using a screenshot, try opening the ticket directly from your account.

Do events have age restrictions?

Some do. Age limits and ID requirements are set by the organizer and venue. Check the event details before you buy.

Can I enter late?

It depends on the event rules. Some venues allow late entry, while others may delay or deny entry after a certain time.

What are the fees?

Fees can include payment processing, platform services, and applicable taxes. You'll always see the full total before you confirm checkout.

Can I get a receipt?

Yes — your order confirmation is sent by email and may also be available in your account order history (when available).

My payment failed — what now?

• Double-check your card details and billing address.
• Contact your bank if the charge is being blocked for security.
• Contact info@gatehopper.com for support

Are tickets refundable?

Refunds depend on the organizer's policy and local consumer laws. Contact info@gatehopper.com to request a refund

What happens if an event is cancelled?

The organizer determines the next steps (refund, credit, or reschedule). If a refund is offered, it's typically returned to the original payment method.

What if the date, time, or lineup changes?

Changes can happen. Not all changes qualify for a refund. Check the event page for updates and organizer notices.

I didn't receive my login code — what should I check?

• Check your spam/junk folder.
• Make sure the email address on your account is correct.
• Wait a minute and request a new code.
• If you're using a work email, ask IT if automated emails are being filtered.

Can I change my email address?

No — your account email cannot be changed once it's been created.

I think someone accessed my account — what should I do?

Contact us right away. If possible, update your account details and sign out of other sessions. We may apply additional checks to protect your tickets and orders.

How do I contact support?

Email us at info@gatehopper.com. Include your event name and order email (and your order ID if you have it) so we can help faster.